Refund policy

Refund Policy

We have a 7-day return policy, meaning you have 7 days from the date you receive your item to request a return.

To be eligible for a return, your item must be in the same condition you received it in - uncut, unused, unwashed, and in its original packaging with all original tags attached. You'll also need your receipt or proof of purchase.

To start a return, contact us at hello@justlostkey.com. If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Returns must be sent to:

JustLostKey 5465 Outer Drive Oldcastle, ON N9G 0C4 Canada

For any return questions, reach out anytime at hello@justlostkey.com.

Damages and Issues

Please inspect your order upon receipt and contact us within 7 days if your item is defective, damaged, or the wrong item, so we can evaluate the issue and make it right.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Custom and personalized products (including custom apparel, embroidered items, printed merchandise, and any made-to-order goods). Because these items are produced specifically for you, all sales are final once a proof has been approved — unless the item arrives defective or contains a production error on our part.
  • Sale items
  • Gift cards

If you're unsure whether your item qualifies, please get in touch before placing your order.

Exchanges

We do not offer exchanges. Please refer to the size charts on each product page before ordering. If you're between sizes or unsure, message us first, and we'll happily help you pick the right fit.

Refunds

Once we receive and inspect your return, we'll notify you whether your refund has been approved. If approved, the refund will be automatically issued to your original payment method within 10–14 business days. Please note that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since we've approved your return and you still haven't received your refund, please contact us at hello@justlostkey.com.

JustLostKey • 5465 Outer Drive, Oldcastle, ON N9G 0C4 • hello@justlostkey.com • 519.990.8286

Last updated: 05-19-2026